All bookings are subject to availability and confirmation upon receipt of full or partial payment as advised. Final travel documents will be issued only after full settlement
Payments must be made within the deadlines provided in the quotation or invoice. Late payments may result in cancellation or price revision due to supplier policy changes.
All prices are subject to change due to exchange rate fluctuations, fuel surcharges, government taxes, airline policies, or supplier adjustments.
Cancellation charges will apply based on airline, hotel, and service provider policies. Refund processing time depends on supplier timelines and banking procedures.
Passengers are responsible for ensuring valid passports, visas, vaccination requirements, and compliance with immigration regulations.
We reserve the right to modify itineraries due to operational, safety, weather, or regulatory reasons while ensuring equivalent service standards
Mermaid Travel & Tours acts as a facilitator between clients and service providers and shall not be liable for delays, cancellations, accidents, natural disasters, or third-party service failures.
Travel insurance is strongly recommended for all travelers.
We shall not be liable for events beyond our control including strikes, pandemics, weather conditions, political disturbances, or natural disasters
All transactions are governed by the laws of Sri Lanka unless otherwise stated.
